Wow, they were very responsive and were quite thankful to learn about our experiences.  The District Manager admitted they were aware that they had problems with the Foster City location and are going to make some changes there.  It’s great to know that complaints are taken seriously, at least by the big guns, since the manager of the local restaurant wasn’t impressed. I guess he forgot the mantra “The Customer Is Always Right”.

So, we’re going to give Chevy’s a chance to do their work, and try them again.  I think it will be a couple of months before we go back.  I don’t expect miracles but I am hopeful that one of the few restaurants around that offers outdoor dining during the summer months may be worth going to again!

Here’s to Chevy’s corporate office for being responsive and caring enough to contact us about this complaint.  I wish more companies would do the same thing.

Update:

Chevy’s in Foster City has had great new management since this post was written  It’s been over 2 years and they are consistently well run, well served and filled with happy diners.  Great job Chevy’s!!

Other Foster City places to eat that you might enjoy are:

Portofino Grill

Turtle Bay

As we entered the dining room,  we saw four large round tables already set to accommodate large parties of 8.  Two of the tables were already full with diners from our chorus, so we sat down at an empty table, only to be told by the server to move as the table was reserved for large parties.  We did move but shortly after, several others came in and we went back to our original table enabling the table to reach “the magic 8 number”.

Chevy’s was once a great place to eat.  Fresh food.  Creative menus. Friendly atmosphere.  Lovely views of the waterways of Foster City.  But they have been sold off so many times, we don’t have a clue who owns them now, and it is evident that the mantra “the customer is always right” hasn’t quite dribbled down to the waite staff. They aren’t interested in providing good service, or care.

We waited and waited for someone to come and take drink orders.  So, Alex went to the bar and when he came back the server had finally come to take drink orders and this was after waiting over 15 minutes.  It was downhill from there.  The food was just okay.  Nothing special in flavor or creativity.  Portions have been downsized by at least 20% from the old days, and the quality of meat is no longer very good and the food isn’t really enticing to the diner.

Plus to top it off — the manager was not helpful either.  He was also rude and couldn’t care about our asking for separate checks.  Therefore dear reader, my recommendation is DO NOT GO TO CHEVY’s. The food and service are terrible. The attitude of the staff is bad and there are many other places in and around Foster City to give your hard earned money, where you will leave you satisfied and appreciated.