Wow, they were very responsive and were quite thankful to learn about our experiences.  The District Manager admitted they were aware that they had problems with the Foster City location and are going to make some changes there.  It’s great to know that complaints are taken seriously, at least by the big guns, since the manager of the local restaurant wasn’t impressed. I guess he forgot the mantra “The Customer Is Always Right”.

So, we’re going to give Chevy’s a chance to do their work, and try them again.  I think it will be a couple of months before we go back.  I don’t expect miracles but I am hopeful that one of the few restaurants around that offers outdoor dining during the summer months may be worth going to again!

Here’s to Chevy’s corporate office for being responsive and caring enough to contact us about this complaint.  I wish more companies would do the same thing.

Update:

Chevy’s in Foster City has had great new management since this post was written  It’s been over 2 years and they are consistently well run, well served and filled with happy diners.  Great job Chevy’s!!

Other Foster City places to eat that you might enjoy are:

Portofino Grill

Turtle Bay

As we entered the dining room,  we saw four large round tables already set to accommodate large parties of 8.  Two of the tables were already full with diners from our chorus, so we sat down at an empty table, only to be told by the server to move as the table was reserved for large parties.  We did move but shortly after, several others came in and we went back to our original table enabling the table to reach “the magic 8 number”.

Chevy’s was once a great place to eat.  Fresh food.  Creative menus. Friendly atmosphere.  Lovely views of the waterways of Foster City.  But they have been sold off so many times, we don’t have a clue who owns them now, and it is evident that the mantra “the customer is always right” hasn’t quite dribbled down to the waite staff. They aren’t interested in providing good service, or care.

We waited and waited for someone to come and take drink orders.  So, Alex went to the bar and when he came back the server had finally come to take drink orders and this was after waiting over 15 minutes.  It was downhill from there.  The food was just okay.  Nothing special in flavor or creativity.  Portions have been downsized by at least 20% from the old days, and the quality of meat is no longer very good and the food isn’t really enticing to the diner.

Plus to top it off — the manager was not helpful either.  He was also rude and couldn’t care about our asking for separate checks.  Therefore dear reader, my recommendation is DO NOT GO TO CHEVY’s. The food and service are terrible. The attitude of the staff is bad and there are many other places in and around Foster City to give your hard earned money, where you will leave you satisfied and appreciated.

Alex and I decided to have dinner at the Grill this past week. We shared a Cabana salad that features mixed greens, blue cheese, tomatoes and a roasted pear all with a lovely sherry vinaigrette dressing. What made this salad so special is that we each got a pear when they split the salad.

Our selection of entrees were quite different. Alex chose their Jambalaya Linguini, which was full of great sea foods but a little light on the spice for his taste, and mine, too. We do like spicy foods but the flavors were nice and the next time he will ask for more spice to kick it up. I was in the mood for the fresh Mahi Mahi and it was quite tasty. What I especially loved is they substituted additional veggies for the potates on the menu, and the vegies were actually steamed, not sautéed. My diet thanked them.  Besides it was a beautiful presentation of food!

Although we didnt partake in dessert we watched another table that had a beautiful fresh strawberry and chocolate dish that looked great and I heard the responses from that table as they ooed and awed over the dish. By the way, nothing was left on the plate once theyd left the restaurant.  The other deserts were pretty standard.

Portofino Grill has been in Foster City for a long time and is well known for their wonderful pizzas. They offer some original combinations as well giving you the opportunity to do your own thing. Every time we have had a pizza from them it has been just great.

They have a good wine list, a full bar, and live jazz many evenings.  If you live in Foster City and own a boat, you can sail there, dock your boat, dine and return home via water. Definitely politically correct! Prices are reasonable and the food is fresh and good.  We  recommend them as a great place to dine if you live in Foster City or well worth the drive if you don’t live here.  They are kid friendly with a nice children’s menu, too.  Come for lunch or dinner and outside dining in the summer months.

Other places to dine in Foster City:

Chevy’s